USER es quien está en tu app. AGENT es tu equipo hablando desde el panel o la API.
En Chat, usuario y agente no son roles de tu producto. Son quién habla en la conversación. Eso cambia webhooks, métricas y el JWT que entregas en la app.
Quién puede crear conversación, crear grupo y añadir miembros con JWT de usuario vale para cualquiera con token de usuario. Un agente por API Key ignora esas flags: el backend siempre puede crear.Ver Quick Start y Enviar mensajes.
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