Use cases

Trigger: Inbound WhatsApp message
  → AI assistant
      → Default route: send reply
      → Human route: transfer to inbox

Trigger: event proposal_sent
  → Send email
  → Wait for "email opened" signal (2-day timeout)
      → Opened: end
      → Not opened: second email → (optional) WhatsApp

Trigger: event first_purchase
  → Immediate WhatsApp
  → Wait 2 days → check-in
  → Wait 5 days → return coupon

{
  "event": "first_purchase",
  "contactId": "CONTACT_ID",
  "payload": { "name": "Maria", "order": "1234" }
}

Trigger: WhatsApp message
  → Condition: business hours?
      → Yes: AI assistant
      → No: message with opening hours

Trigger: event cart_abandoned
  → Wait 1 hour
  → Already purchased? → end
  → Not yet → WhatsApp with cart link

Trigger: event ticket_closed
  → Wait 10 min
  → WhatsApp with 0–10 score
      → Low score: notify manager
      → High: thank you