Assistants - Notifique

Assistant = who the AI is and how it talks. Knowledge base = what it looks up. MCP = what it can do (email, calendar, your API).

What is it?

The AI profile used in the AI assistant graph step (or on-site chat). You set name, instructions, model, and linked resources.

Configure in the dashboard

Automations → Assistants tab.

Field	Tip
Name	Clear for the team (`Store Support`)
Instructions	Short and focused, tone, limits, when to hand off
Model	More capable = long context; lighter = fast and cheaper
Knowledge base	One or more bases, see Knowledge base
MCP / HTTP	External tools, see MCP integrations

Example instruction:

You are support for Store ABC. Reply in English, politely and briefly. If you don’t know, say you’ll get a human. Never invent prices.

Use in an automation

Typical chatbot flow:

Trigger (WhatsApp message) → AI assistant → (optional) Condition → Human or End

In the editor, add AI assistant step and pick the assistant you created.

Best practices

Do	Avoid
Short instructions with examples	Huge unfocused prompt
FAQ in small topics	One unstructured PDF
Path to human	Infinite loop with no exit
Test real questions	Ship without testing

v1 API

Assistants are configured in the dashboard (Automations → Assistants). There is no public /v1/ endpoint for assistant CRUD in this documentation. For graphs, events, and runs, use the v1 API with an API Key.

Next steps

Webhook Events Knowledge base

​What is it?

​Configure in the dashboard

​Use in an automation

​Best practices

​v1 API

​Next steps

What is it?

Configure in the dashboard

Use in an automation

Best practices

v1 API

Next steps