> ## Documentation Index
> Fetch the complete documentation index at: https://docs.notifique.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Use cases

> Real examples to copy and adapt in the dashboard or via events.

<Tip>
  Copy the idea, adapt the copy, and build in the dashboard. Trigger from your system? Use **Send event**, see [Quick Start](/en/automations-api/como-funciona/quick-start) and [Events](/en/automations-api/como-funciona/eventos).
</Tip>

## 1. AI chatbot on WhatsApp

**Scenario:** 24/7 support with your business info.

1. Build the [knowledge base](/en/automations-api/como-funciona/base-de-conhecimento) (hours, products, FAQ).
2. Create the [assistant](/en/automations-api/como-funciona/assistentes) with clear instructions and link the base.
3. Automation:

```
Trigger: Inbound WhatsApp message
  → AI assistant
      → Default route: send reply
      → Human route: transfer to inbox
```

## 2. Follow-up if email wasn't read

**Scenario:** Proposal sent; remind those who didn't open in 2 days.

```
Trigger: event proposal_sent
  → Send email
  → Wait for "email opened" signal (2-day timeout)
      → Opened: end
      → Not opened: second email → (optional) WhatsApp
```

## 3. Welcome for new customer

```
Trigger: event first_purchase
  → Immediate WhatsApp
  → Wait 2 days → check-in
  → Wait 5 days → return coupon
```

Backend trigger:

```json theme={null}
{
  "event": "first_purchase",
  "contactId": "CONTACT_ID",
  "payload": { "name": "Maria", "order": "1234" }
}
```

## 4. After business hours

```
Trigger: WhatsApp message
  → Condition: business hours?
      → Yes: AI assistant
      → No: message with opening hours
```

## 5. Abandoned cart

```
Trigger: event cart_abandoned
  → Wait 1 hour
  → Already purchased? → end
  → Not yet → WhatsApp with cart link
```

## 6. NPS survey after support

```
Trigger: event ticket_closed
  → Wait 10 min
  → WhatsApp with 0–10 score
      → Low score: notify manager
      → High: thank you
```

## General tips

* Start with the case that repeats most in your day
* Pause between messages and always offer a human path
* Personalize with name, order, and amounts
* Too many human handoffs = improve the knowledge base

## Next steps

* [Introduction](/en/automations-api/como-funciona/introducao)
* [Quick Start](/en/automations-api/como-funciona/quick-start)
* [Assistants](/en/automations-api/como-funciona/assistentes)