> ## Documentation Index
> Fetch the complete documentation index at: https://docs.notifique.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge base

> Texts and FAQs the AI looks up before replying (RAG).

<Tip>
  Think of a **folder of ready answers**. The AI fetches relevant chunks before speaking, without a base, it only uses instructions and the current conversation.
</Tip>

## What is it?

Each **workspace** has its own bases. You add documents (hours, prices, policies, FAQ); the system chunks, indexes, and the assistant queries them at question time (**RAG**).

## In the dashboard

**Automations** → **Bases** → create base → add documents → **link** to an [assistant](/en/automations-api/como-funciona/assistentes).

### Document

Title + text (`sourceText`). Status after save:

| Status       | Meaning                   |
| ------------ | ------------------------- |
| `PENDING`    | Queued                    |
| `PROCESSING` | Indexing                  |
| `READY`      | Ready for the AI          |
| `FAILED`     | Error, fix text and retry |

### Chunking (optional)

| Field          | Default | Role                   |
| -------------- | ------- | ---------------------- |
| `chunkSize`    | 1200    | Chunk size             |
| `chunkOverlap` | 200     | Overlap between chunks |

## Best practices

* Short topics with clear titles
* Update when price or policy changes
* Multiple bases by theme (sales, support)
* Test real questions on the assistant before going live

<Warning>
  Not the operator **Aura** copilot. These bases are **your workspace** content for **your customers** via the assistant.
</Warning>

## v1 API

Knowledge bases are managed **in the dashboard** (**Automations → Bases**). There are no public `/v1/` routes for bases or documents in this documentation.

## Next steps

* [Assistants](/en/automations-api/como-funciona/assistentes)
* [MCP integrations](/en/automations-api/como-funciona/integracoes-mcp)
* [Use cases](/en/automations-api/como-funciona/casos-de-uso)