> ## Documentation Index
> Fetch the complete documentation index at: https://docs.notifique.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Tips for better results

> Get the most from chat: knowledge base, setup, and common issues.

The AI answers with what **you** taught it. Better material means better conversations.

## Teaching the assistant

### Clear instructions

**Good:**

> You are the assistant for Joe's Bakery. Answer about menu, prices, hours, orders, and payment. If you do not know, say you will call the team and transfer.

**Bad:**

> Be a good assistant.

<Tip>
  Write what you would tell a new colleague at the counter. That becomes the assistant instructions.
</Tip>

### Knowledge base

Upload focused material:

* Menu and prices
* FAQ
* Policies (delivery, returns, payment)
* Hours

<Warning>
  Avoid huge, off-topic PDFs. They confuse the AI and use more credits.
</Warning>

## Setting up the experience

### Suggested questions

Add **3 to 5** buttons with frequent questions:

* Business hours
* Delivery
* Payment
* Talk to an agent

This reduces generic "hi" and leads straight to what the AI knows.

### Welcome message

* ✅ "Hi! I'm Joe's Bakery assistant. Ask about the menu or delivery!"
* ❌ "Welcome to the automated AI-based system."

### Identification

| Case                     | Mode             |
| ------------------------ | ---------------- |
| Store (browsing visitor) | Open or optional |
| Post-sale                | Required         |
| Lead capture             | Optional + email |
| Blog                     | Open             |

## When the AI does not know

In instructions, make it clear:

> If you do not know or they ask for a human, say you will transfer and hand off.

So visitors are not stuck in chat with no answer.

## Watch costs

Each reply **uses credits**:

1. Use an economical model (`gpt-4o-mini`) for most cases
2. Short, direct documents
3. Suggested questions (fewer back-and-forth messages)
4. 50 messages per conversation limit (default)

## Checklist before going live

* [ ] Assistant with clear instructions
* [ ] Updated knowledge base
* [ ] Domain on allowed list
* [ ] Visual tested in preview
* [ ] 3 to 5 suggested questions
* [ ] Friendly welcome message
* [ ] Test on mobile
* [ ] Enough credits

## Common issues

| Issue                   | What to do                         |
| ----------------------- | ---------------------------------- |
| Chat does not appear    | Check domain on allowed list       |
| Wrong answers           | Update knowledge base              |
| Too many "I don't know" | Add documents on the topic         |
| Cannot send message     | Conversation message limit reached |
| OTP does not arrive     | Check email or WhatsApp setup      |
| Odd look                | Review colors in preview           |

## Next steps

* [Customizing the look](/en/ai-web-widget/configuracao)
* [AI chat on your site](/en/ai-web-widget/index)