> ## Documentation Index
> Fetch the complete documentation index at: https://docs.notifique.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# AI chat on your site

> Chat widget with an assistant on your website: 24/7 support, lead capture, and handoff to humans.

Picture a **little chat bubble** in the corner of your site. Someone clicks, asks a question, and an assistant answers using **what you registered** about the business. It works like a receptionist who read the company handbook.

If the AI does not know or the person asks for a human, the conversation goes to your team in the inbox.

## When to use

| Situation                                                        | Worth it?                           |
| ---------------------------------------------------------------- | ----------------------------------- |
| Common questions (hours, price, delivery) outside business hours | **Yes**                             |
| Capture name and email from site visitors                        | **Yes**                             |
| Support that must always know who the customer is                | **Yes** (identification + OTP code) |
| Site with login (logged-in area)                                 | **Yes** (automatic verification)    |
| 100% human support, no AI                                        | No                                  |

## How it works in practice

1. Create the widget and assistant in the dashboard (**Add-ons → AI Chat**).
2. Paste the script on your site, before `</body>`.
3. Visitor opens chat and asks.
4. AI searches the knowledge base and answers in seconds.
5. If needed, transfers to a **human** or **automation**.

```html theme={null}
<script
  src="https://api.notifique.me/v1/embed/ai-widget.js"
  data-public-key="ntfw_YourKeyHere"
  defer
></script>
```

<Info>
  `data-public-key` appears when you create the widget in the dashboard. Copy it from there.
</Info>

## What you can do

| Feature        | In short                                         |
| -------------- | ------------------------------------------------ |
| Smart replies  | Uses documents and instructions you registered   |
| Identification | Ask for name, email, or phone (or leave it open) |
| OTP code       | Confirm identity by email, SMS, or WhatsApp      |
| CRM contacts   | Anyone who chats becomes a workspace contact     |
| Human handoff  | Transfer to an agent in the inbox                |
| Custom look    | Colors, copy, and suggested questions            |

## Next steps

* [Customizing the look](/en/ai-web-widget/configuracao): colors, copy, and question buttons
* [Security and verification](/en/ai-web-widget/seguranca): who can chat and limits
* [For developers](/en/ai-web-widget/api): integration beyond the script
* [Tips](/en/ai-web-widget/boas-praticas): checklist before going live

***

## One-line summary

> **Web chat** answers visitors 24/7 with your brand and hands off to humans when needed.